American Idol Talent Challenge Support


Instruction Manual 1. Where can I buy Tech2Go games? a. Please click on the where to buy section of our website to find the retailers that stock our products. 2. What do I do if my product is not working? a. Please check with your instruction booklet and make sure that all items are connected appropriately. 3. Can I get another copy of the instruction booklet? a. Please click here to download the Instruction Book. 4. What should I do if my Tech2Go game is missing contents? a. Contact customer service at 866-832-4022 or e-mail us at t2gcustomerservice@techtogo.com 5. What should I do if my DVD, mixer or microphone is not working? a. Make certain that your DVD player is plugged in and turned on. Also make certain that all connections to your television are completed according to the instruction manual. Also make sure your batteries are new. b. Remove the DVD from the player and clean it. Use a soft cloth and wipe from the inside to the outside in a straight line. c. Please make sure that the microphone switch is turned on. d. If the problem persists, please contact customer service at 866-832-4022 or e-mail us at t2gcustomerservice@techtogo.com. 6. What should I do if my game DVD came scratched or damaged? a. Please contact customer service at 866-832-4022 or e-mail us at t2gcustomerservice@techtogo.com for a replacement disk. 7. Will this product work on all DVD players? a. It was tested on a variety of DVD players and it should work on most models. There may be some difficulty with some of the older DVD players but for the great majority, this should not be a problem. If you need technical assistance or have a technical question regarding your Tech2Go DVD, please contact us at 866-832-4022 or e-mail us at t2gcustomerservice@techtogo.com. 8. Where can I purchase additional DVDs with newer American Idol content? a. Stay tuned for additional DVDs which we plan to release in the near future.